The Continuing Legal Education Society of BC (CLEBC) is an organization that delivers online and face-to-face professional development to legal proFessionals.
With about a dozen web properties, the online presence has been plagued by years of ad-hoc and makeshift practices in maintenance, organization, and development of their web presence.
The organization of the web presence had never had any design or intentionality to it. The content and categorization had been done ad hoc since the beginning. Much of the organization simply mirrored the internal department structure, not considering how the customer would be navigating or consuming the content.
This map was created to document and illustrate the complexities and user unfriendliness of the web presence.
Research, discovery, mapping research/current, interviews of knowledge holders
Co-creation sessions and iterating designs after feedback sessions with stakeholders
Getting political buy-in was essential at CLEBC, where everyone had their own strong opinions on what the website should be.
The proposed IA is based off of user and stakeholder feedback. It incorporates navigation principles; principles of sorting; it considers functionality of the website from the users' perspective; and considers how future features will function.
Information Mapping, Content Research, Stakeholder Interviews, Co-Creation Sessions